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    ChildcareHub Privacy Policy

    At Childcare Hub, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with British Columbia’s Personal Information Protection Act (PIPA)

    By using our website, mobile application, and services (collectively, the “Platform”), you agree to the terms of this Privacy Policy

    Who we are

    Our website address is: https://childcarehub.ca.

    Effective Date: April, 2025
    Last Updated: July 2026

    ChildcareHub (“ChildcareHub,” “we,” “us,” or “our”) is committed to respecting your privacy and protecting personal information.

    This Privacy Policy explains how ChildcareHub collects, uses, discloses, protects and manages personal information when you visit or use ChildcareHub.ca, communicate with us, submit information to us, claim or manage a childcare listing, submit a review, or use any other ChildcareHub service.

    ChildcareHub operates in British Columbia and is committed to complying with applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

    1. What is personal information?

    Personal information generally means information about an identifiable individual.

    Depending on how you interact with ChildcareHub, this may include:

    • your name;

    • email address;

    • telephone number;

    • childcare provider or business information associated with an identifiable individual;

    • information you provide when claiming or correcting a listing;

    • information you provide through a contact or inquiry form;

    • information contained in reviews or other content you submit;

    • account information, if accounts are offered;

    • preferences or information you provide when using our services;

    • technical information associated with your use of our website, such as IP address, browser information and device information, where applicable; and

    • other information that you voluntarily provide to us.

    2. Information about children

    ChildcareHub is designed to help families discover childcare services.

    We do not need information that directly identifies a child in order to provide a childcare directory.

    We therefore ask users not to submit unnecessary information about children through ChildcareHub.

    Please do not include a child’s:

    • full name;

    • home address;

    • medical information;

    • diagnosis;

    • health information;

    • school identification information;

    • government identification numbers; or

    • other sensitive personal information

    in reviews, public listings, comments or general inquiries unless it is genuinely necessary for the specific service being requested.

    Where information about a child is not necessary for our service, ChildcareHub does not intentionally request it.

    3. Information we collect

    We may collect information when you:

    • browse ChildcareHub;

    • contact us;

    • submit a childcare inquiry;

    • claim a provider listing;

    • request a correction to a listing;

    • request removal of a listing;

    • submit or manage a provider profile;

    • submit a review or other content;

    • subscribe to communications;

    • participate in a survey or feedback activity; or

    • otherwise communicate with ChildcareHub.

    We may also automatically collect certain technical information when you use our website, depending on the technologies and services installed on the website.

    4. Why we collect personal information

    ChildcareHub collects personal information only for purposes that are reasonable and appropriate for operating and improving our services.

    These purposes may include:

    • responding to inquiries;

    • communicating with users;

    • verifying a listing or a request to claim a listing;

    • correcting inaccurate information;

    • processing listing-related requests;

    • managing user-submitted content;

    • administering accounts or subscriptions;

    • providing requested services;

    • improving our website and services;

    • understanding how users interact with our website;

    • preventing fraud, abuse or misuse;

    • maintaining website security;

    • investigating complaints;

    • complying with legal obligations; and

    • other purposes explained to you at or before the time information is collected.

    We will not use personal information for a new purpose that is unrelated to the original purpose unless permitted or required by applicable law or we obtain the appropriate consent.

    5. Childcare provider listings

    ChildcareHub may publish information about childcare providers in its directory.

    A listing may contain information such as:

    • provider or organization name;

    • childcare program name;

    • business contact information;

    • location or service area;

    • childcare services offered;

    • operating information;

    • website or social media links;

    • publicly available business information;

    • photographs;

    • descriptions;

    • ratings or reviews; and

    • other information relevant to helping families identify childcare options.

    Where information relates to an identifiable individual, ChildcareHub treats the information as personal information where required by applicable law.

    ChildcareHub may obtain listing information from providers, public sources, third-party sources, directories, government or regulatory sources, or other lawful sources.

    We aim to maintain accurate and useful listings. However, information can change.

    Providers can request to:

    • claim their listing;

    • verify information;

    • correct information;

    • update information; or

    • request removal of information where appropriate.

    6. Information submitted by childcare providers

    When a provider submits information to ChildcareHub, the provider is responsible for ensuring that the information submitted is accurate and that the provider has the authority to provide the information.

    Providers should not submit personal information about employees, children, parents or other individuals unless they are authorized to do so and the information is reasonably necessary for the stated purpose.

    ChildcareHub may remove information that appears unnecessary, inappropriate, misleading, unlawful or inconsistent with this Privacy Policy or our other policies.

    7. Reviews and user-generated content

    If you submit a review, comment, photograph or other content to ChildcareHub, information you provide may be displayed publicly depending on the feature involved.

    Do not include:

    • children’s full names;

    • private contact information;

    • medical or health information;

    • confidential information;

    • allegations presented as facts without appropriate support; or

    • other personal information that is unnecessary for the purpose of the review.

    ChildcareHub may moderate, edit, restrict or remove content that violates our policies or applicable law.

    8. Consent

    Where required by applicable law, ChildcareHub will obtain meaningful consent for the collection, use or disclosure of personal information.

    Consent may be express or, where legally permitted and appropriate, implied.

    Where consent is required, we will provide information that is reasonably understandable and sufficient to allow you to make an informed decision.

    You may withdraw consent where permitted by law. Withdrawal of consent may affect our ability to provide certain services.

    9. Marketing communications

    If you subscribe to ChildcareHub communications, we may use your contact information to send newsletters, updates, resources, promotions or other communications that you have requested or for which we have the appropriate authority.

    You can unsubscribe from promotional email communications at any time by using the unsubscribe mechanism provided in the message or by contacting us.

    Unsubscribing from marketing communications does not necessarily stop administrative or service-related communications that are necessary to provide a service you requested.

    10. Disclosure of personal information

    ChildcareHub does not sell personal information as a general business practice.

    We may disclose personal information where reasonably necessary for purposes described in this Privacy Policy, including to:

    • service providers that help us operate our website;

    • website hosting providers;

    • email and communications providers;

    • analytics or website-performance providers;

    • technical support providers;

    • payment processors, where applicable;

    • professional advisers;

    • law enforcement or government authorities where required or permitted by law; or

    • other parties where you have provided appropriate consent.

    Where third-party service providers process personal information on our behalf, ChildcareHub takes reasonable steps to select and manage those providers appropriately.

    11. Service providers and cloud technologies

    ChildcareHub may use third-party technology and cloud service providers to operate the website and provide services.

    Depending on the tools installed on the website, information may be processed or stored outside British Columbia or Canada.

    Before implementing a service that handles significant personal information, ChildcareHub will assess the privacy and security implications of that service and take reasonable measures appropriate to the circumstances.

    12. Cookies and analytics

    ChildcareHub may use cookies, analytics tools and similar technologies to:

    • operate the website;

    • remember preferences;

    • understand website usage;

    • improve website performance;

    • detect technical problems; and

    • measure the effectiveness of our services and communications.

    The specific technologies used by ChildcareHub may change over time.

    Where required, ChildcareHub will provide appropriate notice and obtain consent for technologies that require consent.

    You can also manage certain cookie settings through your browser or available website controls.

    13. Security safeguards

    ChildcareHub takes reasonable security measures appropriate to the sensitivity of the information we hold.

    These measures may include:

    • access controls;

    • strong passwords and authentication;

    • limited administrative access;

    • secure website connections;

    • software and plugin updates;

    • backups;

    • security monitoring;

    • secure handling procedures; and

    • employee or contractor confidentiality requirements where applicable.

    No website or electronic system can be guaranteed to be completely secure.

    14. Retention

    ChildcareHub retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, resolve disputes, meet legal obligations, maintain appropriate business records, or otherwise as permitted by law.

    When information is no longer required, ChildcareHub will take reasonable steps to securely delete, destroy or anonymize it, subject to applicable legal or operational requirements.

    15. Access and correction

    You may request access to personal information about you that is in ChildcareHub’s custody or control, subject to applicable legal exceptions.

    You may also request correction of personal information that you believe is inaccurate or incomplete.

    To make an access or correction request, contact our Privacy Contact using the information below.

    We may need to verify your identity before responding to a request.

    16. Provider listing correction and removal

    If you are a childcare provider or authorized representative and believe that ChildcareHub has published inaccurate information about you or your childcare program, you may contact us to request a correction.

    You may also request removal of information where appropriate.

    We may ask you to provide reasonable information confirming your identity or authority to make the request.

    Our goal is to review legitimate requests promptly and correct inaccurate information where appropriate.

    17. Privacy complaints

    If you have a privacy concern or believe ChildcareHub has not handled your personal information appropriately, please contact us first so that we can investigate and attempt to resolve the concern.

    You may also have the right to make a complaint to the Office of the Information and Privacy Commissioner for British Columbia.

    18. Privacy Contact

    Privacy Contact / Privacy Officer: Elizabeth

    ChildcareHub

    Email: Info@childcarehub.ca

    Website: ChildcareHub.ca

    Privacy requests should include enough information for us to understand the request while avoiding unnecessary disclosure of sensitive information.

    19. Changes to this Privacy Policy

    ChildcareHub may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

    The current version will be posted on ChildcareHub.ca with the effective date shown above.

    20. Contact

    If you have questions about this Privacy Policy or ChildcareHub’s privacy practices, please contact:

    ChildcareHub Privacy Contact
    Info2childcarehub.ca
    Kamloops, British Columbia Canada

    Last Updated: July, 2026

     

    Comments

    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

    An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

    Media

     If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

    Cookies

     If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

    If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

    When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

    If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

    Embedded content from other websites

     Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

    Who we share your data with

     If you request a password reset, your IP address will be included in the reset email.

    How long we retain your data

    If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

    For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

    What rights you have over your data

     If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

    Where your data is sent

    Visitor comments may be checked through an automated spam detection service.

     

    Provider Listing, Verification & Removal Policy

    ChildcareHub is a childcare discovery directory designed to help families find and compare childcare options.

    We understand that childcare providers need accurate information, appropriate representation and a straightforward way to control information associated with their business.

    This policy explains how ChildcareHub handles provider listings.

    1. Why a provider may appear on ChildcareHub

    ChildcareHub may create or maintain directory listings using information provided by:

    • childcare providers;
    • publicly available sources;
    • government or regulatory sources;
    • business directories;
    • other lawful sources; or
    • information submitted to ChildcareHub.

    The purpose of a listing is to help families discover childcare options.

    A listing does not necessarily mean that ChildcareHub has a commercial relationship with the provider.

    2. Listing information may change

    Childcare information can change frequently.

    A provider may change:

    • availability;
    • contact information;
    • operating hours;
    • services;
    • location;
    • program details;
    • fees;
    • licensing information; or
    • other information.

    ChildcareHub cannot guarantee that every listing is continuously current.

    Families should verify important information directly with the provider before making childcare decisions.

    3. Claim your listing

    A childcare provider or authorized representative may request to claim a listing.

    Claiming a listing allows the provider to:

    • verify information;
    • request corrections;
    • provide updated information;
    • add appropriate information;
    • request removal of information; and
    • manage eligible listing features.

    ChildcareHub may request reasonable information to verify that the person making the request is authorized to manage the listing.

    4. Correct inaccurate information

    If you believe information on your listing is inaccurate, please contact us.

    We may ask for:

    • the listing URL;
    • the information that is incorrect;
    • the correct information; and
    • reasonable confirmation that you are authorized to request the change.

    ChildcareHub will review the request and make appropriate corrections where the information can be reasonably verified.

    5. Request removal

    If you are a childcare provider or authorized representative and do not want your listing displayed, you may contact ChildcareHub and request removal.

    We will review legitimate requests and remove or modify information where appropriate, subject to applicable legal requirements and legitimate reasons for retaining or displaying information.

    A removal request may require reasonable verification of the requester’s identity or authority.

    6. Information that may remain

    In some circumstances, ChildcareHub may retain limited records relating to a listing or a request, even after public information is removed.

    For example, we may retain records reasonably necessary to:

    • document that a request was received;
    • prevent repeated unauthorized changes;
    • resolve disputes;
    • comply with legal obligations; or
    • protect the integrity and security of the platform.

    Any retained personal information remains subject to ChildcareHub’s Privacy Policy.

    7. Provider photographs and submitted content

    Providers should only submit photographs, logos, descriptions or other content that they are authorized to provide.

    Providers should not submit photographs or personal information relating to children, parents or employees unless they have appropriate authorization and the information is reasonably necessary.

    ChildcareHub may remove content that creates privacy, legal, safety or accuracy concerns.

    8. Verification does not mean endorsement

    A “verified” or “claimed” listing, where such a designation is used, means only that ChildcareHub has completed the verification process applicable to that designation.

    It does not mean that ChildcareHub guarantees:

    • the quality of care;
    • current availability;
    • suitability of the provider;
    • compliance with every applicable requirement;
    • the accuracy of every statement made by the provider; or
    • that a provider is the right choice for a particular family.

    Parents and guardians should conduct their own due diligence.

    9. Contact us

    To claim, correct or request removal of a listing:

    Email: [PROVIDER EMAIL]

    Subject: Provider Listing Request

    Please include:

    • provider/program name;
    • listing URL;
    • your relationship to the provider;
    • the requested action; and
    • any information necessary to verify the request.

    ChildcareHub aims to respond to legitimate requests within a reasonable period.

    Listing Information: Listings may contain information obtained from publicly available sources and/or information provided by the childcare provider. Details may change soon. Please verify information directly with the provider.

    Are you the provider? [Claim / Correct / Remove This Listing]